The Company defines all common repairs in terms of:
Emergency Repairs
Response within 4 hours
Non Emergency Repairs
Response within 7 working days
This category includes any common repair which is required to avoid serious damage to property or risk to health and safety, e.g.:
Water burst
Dangerous masonry, loose slates, chimney heads, etc.
These repairs should be made safe and where possible completed (temporarily if necessary) within 4 hours.
Please note that emergencies involving gas faults in common areas should be reported directly to Transco on 0800 111 999.
Contact details to report an emergency common repair when the office is closed can be found here.
This category includes those repairs which can wait before being dealt with. These repairs should be completed within 7 working days.
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Report a common repair