Our aims are to provide a quality factoring service that offers value for money, meets legal requirements and good practice standards in line with the Property Factors (Scotland) Act 2011 Code of Conduct. PWL offer a range of factoring services in order to maintain your building and keeping your common areas looking great.
Following a recent review of the Code of Conduct for Property Factors by the Scottish Government, Partick Works Limited have issued an updated written statement of services to you by email or post in August 2022, which is now in 2 parts. Part 1 will outline our obligations and service levels and part 2 will be a Schedule of Details for customers setting out the specific services at their property, key information about our charges and details of your share of repair.
Part 1 is available to download here.
Should any services be added or removed you will receive an updated version of Part 2 at our earliest opportunity but not exceeding 3 months.
If you have any queries in this regard, please call a member of the team on 0141 357 3773, Option 4 or email factoringenquiries@partickworks.co.uk.
We offer a range of practical support and we will signpost you to the relevant agencies for help and advice.
Our Factoring Guide has details of our services and your responsibilities as an owner/commercial owner and sharing owner. You can view our guide here.
PWL’s latest Update and Service Charge Information leaflet 2023-24 is available here.
You can also find a range of the easiest ways to make a payment
We will carry out an annual visit to check the general condition of the close, backcourt and bin areas and take a note of any repairs required. We offer the following services to owners.
Garden maintenance
Close cleaning and close window cleaning
Bin store cleaning
Bin store powerwashing
Wheelie bin pull out
See below, or contact the Factoring Team for more information.
Waste Management Services are carried out by Caledonian Maintenance Services and include power washing of bin stores , bin store sweep and tidy, and wheelie bin pull out service.
Please click on the link to see schedule of works for 2024 – 2025
Garden Maintenance Services are carried out by Anderson Landscaping Ltd and include grass cutting, litter collection, weed control, moss control, shrub pruning, shrub beds edged, hedges and tree maintenance .
Please click on the link to see schedule of works for 2024-2025.
Close Cleaning and Close Window Cleaning Services are carried out by Tenement Steps and include sweeping and washing the stairs on a fortnightly basis, and close window cleaning on a quarterly basis.
Please click on the links below to see the schedule of works for 2024 – 2025
As of 1 July 2023, Partick Works Ltd, offer customers fully Comprehensive Buildings Insurance Cover under our block policy with Allied World Assurance Company Ltd. The Building Insurance Policy covers the fabric of the building along with any common areas.
It does not cover contents within an individual property. If you wish to be added on to our block policy please contact a member of the team.
Customers who are not covered under our block policy should provide PWL with a copy of their existing building insurance cover on an annual basis. As factor, we have a duty of care to other residents to minimise the risk to their building and have written confirmation that all properties are adequately insured.
Full policy wording can be found here.
Summary of cover can be found here.
The important sections for Owners to read and understand are as follows:
Page 6 to 17
Pages 19 – 52 ( excluding pages 37 – 47 )
Pages 53 – 56
Pages 59 – 64 ( Public Liability )
If you have any queries, please contact Howden Insurance Brokers on 0141 354 2891.
The PWL Customer Charter Service Standard outlines what customers can expect when they receive a service from PWL.
Our Quarterly Factoring Newsletter provides useful information and helpful advice for our customers.
The effective management of factoring arrears is a crucial element of financial control. Financial viability is paramount to a steady factoring income with minimal arrears.
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On 14 July 2021, the Scottish Government published a revised Code of Conduct (the Code) for Property Factors setting out the minimum standards that factors should adhere to when carrying out their services. Compliance with the Code is a legal requirement for all property factors. The revised Code will replace the current Code that has been in place since October 2012. A number of changes have been made to the Code, underpinned by the objectives of improved clarity and flexibility for those subject to the Code. These changes came into effect on 16 August 2021.
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Partick Works Limited (PWL) aims to provide a quality factoring service that offers value for money, meets legal requirements and good practice standards in line with the Code of Conduct.
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Partick Works Limited (PWL) aims to provide customers with a quality service at all times. We set ourselves high standards and welcome feedback. Our Charter & Service Standards outline what customers can expect when they receive a service from PWL.
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Partick Works Ltd is a fully owned subsidiary of Partick Housing Association Ltd and our aims are to provide a quality factoring service that offers value for money, meets legal requirements and good practice standards in line with the Code of Conduct.
Download PDFProperty Factor Registered Number PF000165
Partick Works Limited (Registered Company No. SC282084, VAT Registration No. 859 4170 93) is a member of the Partick Housing Association Group.
Customer voting
Pay a bill
Report a common repair