Helpful Documents

Factoring Service

Property Factoring Arrears Policy.

The effective management of factoring arrears is a crucial element of financial control. Financial viability is paramount to a steady factoring income with minimal arrears.

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Property Factors (Scotland) Act 2011 Code of Conduct

On 14 July 2021, the Scottish Government published a revised Code of Conduct (the Code) for Property Factors setting out the minimum standards that factors should adhere to when carrying out their services.  Compliance with the Code is a legal requirement for all property factors.  The revised Code will replace the current Code that has been in place since October 2012.  A number of changes have been made to the Code, underpinned by the objectives of improved clarity and flexibility for those subject to the Code.  These changes came into effect on 16 August 2021.

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Property Factoring Guide

Partick Works Limited (PWL) aims to provide a quality factoring service that offers value for money, meets legal requirements and good practice standards in line with the Code of Conduct.

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Customer Charter & Service Standards

Partick Works Limited (PWL) aims to provide customers with a quality service at all times. We set ourselves high standards and welcome feedback. Our Charter & Service Standards outline what customers can expect when they receive a service from PWL.

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Owner Occupiers & Commercial Owners’ Update and Service Charge Information

Partick Works Ltd is a fully owned subsidiary of Partick Housing Association Ltd and our aims are to provide a quality factoring service that offers value for money, meets legal requirements and good practice standards in line with the Code of Conduct.

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Close Window Cleaning Schedule 2024 – 2025

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Close Cleaning Schedule 2024 – 2025

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Backcourt Maintenance Schedule 2024 – 2025

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Bin Store Sweep & Tidy Schedule 2024 – 2025

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Bin Store Power Wash Schedule 2024 – 2025

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Wheelie Bin Pull Out Schedule 2024 – 2025

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Mid Market Rent Properties

Allocation Policy

The aim of our Allocation Policy is to create sustainable tenancies, and to ensure that we treat everyone who applies for housing in a fair, consistent and professional manner.

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Arrears Policy

The effective management of arrears is a crucial element of financial control.  Financial viability is paramount to a steady rental income with minimal arrears. This policy outlines the approach adopted to ensure Partick Works Limited (PWL) meets its corporate responsibility to prevent, manage and recover arrears through effective policy and practice.

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Letting Agent Code of Practice

This Letting Agent Code of Practice (the “Code”) sets out the standards expected of letting agents operating in Scotland in how they manage their business and provide their services.

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FAQs

Please see our FAQs about our Mid Market Rent properties.

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Commercial Properties

Commercial Property Allocation Policy

The aim of our Allocation Policy is to create sustainable tenancies, and to ensure that we treat everyone who applies to lease a commercial property in a fair, consistent and professional manner.

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Commercial Property Arrears Policy

This policy document outlines the approach adopted to ensure Partick Works Limited (PWL) meets its corporates responsibility to prevent, manage and recover arrears through effective policy and practice

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